Change Management
You may use the following links to email a request to the Change Management team.
Services
A detailed list of our services is provided below.
Accessibility
Our Digital Accessibility service aids units in identifying and correcting accessibility issues, so that any unintended barriers preventing access or understanding can be removed. We also offer consultation to assess accessibility concerns on projects and to provide education on accessibility issues and their resolutions.
As a state institution, we are required to make all public digital content (websites, trainings, reports, etc.) accessible to people with disabilities. For example, all text, images, and other elements need to be read accurately and in the correct order by assistive technology such as screen readers. Similarly, video and audio elements need captions or transcripts for deaf and hard of hearing people. Feel free to reach out to us if you'd like us to review your content, consult with you on how to produce your content accessibly or enhance accessibility on your communications, websites, trainings or any other deliverables.
Change Management
We deliver project-based training, communications, resistance management, coaching, and sponsorship management services to support system office initiatives. These services provide the necessary support for staff to grow, adapt to change, and reach excellence in achieving the University of Illinois System’s mission.
Communications
The Change Management team provides professional solutions to meet and overcome customer challenges. Our team tailors and distributes strategic communications through multiple channels, including the Business and Finance News Service, to help you reach your audience. Our communications service also includes graphic design and videography.
More Details
- Copywriting
The Communications team works directly with customers to craft communications to their unique specifications. Copywriting includes: writing, editing, proofing, routing and sharing communications through a variety of channels and sending to different distribution lists. - Communication distribution
We create custom distribution lists (based on customer metrics) for distributing messages to a variety of audiences, large or small. These messages reach a variety of audiences through multiple distribution channels including: Deans, Directors and Department Heads (DDDHs), Business Managers Groups (BMGs), Webtools, Business & Finance News (B&F News). We also work with customers to send out communications through client-owned department channels. - Project-based communications
Communications for projects can be extensive depending on the project. The Communications team collaborates with the customer to design a unique communication strategy to meet their project needs. We work on both large and small projects and can handle everything from consulting with customers on their project needs to designing, implementing and executing the communication plan.
Graphical design
The Change Management team provides design services that can be customized to fit your needs. We take your content and create eye catching visuals and accessible documents, including: web pages, reports, newsletters, presentations, brochures, interactive graphics, and project-based or event-based fliers through the use of Adobe Creative Cloud products and Canva. We strive to all our designs accessible, visually appealing, and easily understood.
Surveys and Web Forms
We build custom surveys that can help you gather information to inform future decisions or to evaluate the impact of a program or initiative. We will work with you through the entire lifecycle, including developing survey questions, building and administering the survey, and analyzing and reporting on survey results. We can also assist with developing and implementing web forms for the gathering and transmission of data.
More Details
- Surveys
We develop and deliver custom surveys designed to meet your unique needs. This includes designing effective questions, building robust and user-friendly online surveys, thorough testing, and the release and administration of the live online survey. We also offer complete reporting and analysis to help you get the most out of your survey data. Please contact us two weeks in advance for assistance. - Web Forms
We build and administer online smart forms to help you receive the information you need from your customers. From the simple to the complex, we can design a web form that ensures you can successfully collect, transmit, and report on the data you need. Please contact us four weeks in advance for assistance.
Training Development
Our instructional designers are experts in the field of workplace training and create deliverables designed to strengthen work performance and help faculty, staff, and students adapt to change. We work with you to develop job aid documents that capture the steps to complete a specific task, fully interactive online courses to train on conceptual information, and live instructor-led training sessions.
Training Hub Support
We manage The Training Hub and TrainingHub LMS. Our support services include working with you to create new content, updating existing content, provisioning access, and providing user support.
Videography
We can assist System Office units and university leaders in creating short informational videos for internal audiences to aid your communication efforts, projects, programs, awards, and conferences. We can also work with you to create educational videos that step by steps instructions for completing specific business processes.
For your marketing and promotional video needs aimed at external audiences, including the promotion of programs, services, or university branding, we recommend reaching out to the External Relations and Communications or Public Affairs’ Video Services Team. They can provide valuable guidance to ensure your message reaches the intended external audience effectively.
Below are guidelines for communication/informational videos:
More Details
- Communication/Informational Video:
- The main objective of a communication/informational video is to provide valuable information, educate, or raise awareness on a particular topic or subject.
- The focus is on conveying the message clearly and concisely to ensure the audience understands the information being presented.
- The content is organized logically with a clear introduction, main points, and a conclusion to maintain audience engagement.
- Videos often utilize visual aids, such as charts, graphs, and animations, to enhance understanding and clarify complex concepts.
- Instructional Videos:
- Stand-alone recordings with closed captioning that usually involve a facilitator discussing a system or explaining a process.
- We assist with creating the script, presentation, and recording of screens and audio, and can also provide AI voiceovers.
Web Development
We design, develop, and maintain accessible, user-friendly websites so your audience can easily find what they need.